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Dublin Office:

Plaza 255,
Blanchardstown Corporate Park 2, Blanchardstown,
Dublin 15

Tel: 0818 286 536

Fax: 0818 484 485

Email: info@aerlingusinsurance.com

Complaints

If you have a complaint about the sale of your policy or our website, please contact us on complaints@blueinsurance.ie.

We will do our best to resolve your complaint within 40 business days of receipt of your initial complaint. If we are unable to resolve your complaint you may refer the matter with the Financial Services Ombudsman Bureau (https://www.financialombudsman.ie/). You will also be able to use the EC On-line Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/ who will notify the Financial Services Ombudsman Bureau on your behalf. Our full Complaints Procedure is available on request.

For all other complaints (including about Claims), please refer to the Complaints Procedure of your policy wording.

 

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For more information on Blue Insurance Limited please visit www.blueinsurance.ie/aboutus.

Blue Insurance Limited trading as aerlingusinsurance.com is regulated by the Central Bank of Ireland.